PRIVACY POLICY

Last updated: 12/04/2023

REGULATORY REFERENCES

Directive 2002/58/EC - on "the processing of personal data and the protection of privacy in the electronic communications sector"

Legislative Decree No. 196 of June 30, 2003 - "Code on the Protection of Personal Data" as amended by Legislative Decree 101/2018.

EU Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

THE DATA CONTROLLER

The Data Controller is Explorer FVG S.r.l.s. with registered office in Via Divisione Julia 60/N - 33042 Buttrio (UD) - privacy@explorerfvg.com

DATA PROTECTION OFFICER

The Data Controller, in accordance with the provisions of Article 37 of Regulation (EU) 2016/679, has appointed a Data Protection Officer (DPO) who can be reached at privacy@explorerfvg.com

PURPOSE OF PROCESSING

As a result of consulting this site, data relating to identified or identifiable persons may be processed.

-Navigation data-

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, Tue which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct operation and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site: except for this eventuality, at present the data on web contacts do not persist for more than seven days. The site uses technical and section cookies to ensure its functionality. These cookies do not collect information about browsing activities.

-Cookies-

This site uses "cookies." Cookies are small pieces of data that are stored temporarily in browser memory. The data collected through cookies allow us to compare new and past visitors, understand how users navigate the website, and generally allow for a better experience when using the site.

If you wish to disable the use of cookies, you must customize your computer settings by setting all cookies to be deleted or by enabling a warning message when cookies are stored. To proceed without changing the application of cookies, simply continue browsing. Visit "AboutCookies.org" for more information about cookies and how they affect your browsing experience.

THE TYPES OF COOKIES WE USE

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to protected areas of the site. The website cannot function properly without these cookies.

Cookie for preferences

Preference cookies allow a website to remember information that affects the way the site behaves or looks, such as your preferred language or the region you are

Statistical cookies

Statistical cookies help website owners understand how visitors interact with sites by collecting and transmitting information anonymously.

Marketing cookies

Marketing cookies are used to track visitors on websites. The intent is to display ads that are relevant and engaging to the individual user and thus those of greatest value to third-party publishers and advertisers.

Unclassified cookies

Unclassified cookies are the cookies that are being classified, along with individual cookie providers.

COOKIES USED BY THIS SITE

This website makes use of both first-party and third-party cookies. The table below details the cookies currently present on the website.

• Google reCAPTCHA
  Functional, Advertising/Tracking Consent to service google-recaptcha
  Usage: We use Google reCAPTCHA for spam prevention.
  Data Sharing: for more information, please read Google reCAPTCHA Privacy Statement.
• PayPal
  Functional Consent to service paypal
  Usage: we use PayPal for payment processing. For more information, please read PayPal Privacy Statement.
• Wordfence
  Functional; Consent to service wordfence
  Usage: We use Wordfence for website security
  Data Sharing: for more information, please read Wordfence Privacy Statement.
• Elementor
  Statistics (anonymous); Consent to service elementor;
  Usage: we use Elementor for content creation;
  Data sharing: this data is not shared with third parties.
• Complianz
  Functional Consent to service complianz;
  Usage: we use Complianz to manage cookie consent.
  Data Sharing: this data is not shared with third parties. For more information, please read Complianz Privacy Statement.
• WordPress
  Functional Consent to service wordpress
  Usage: we use WordPress for website development.
  Data Sharing: This data is not shared with third parties.
• Automattic
  Statistics; Consent to service automattic;
  Usage: We use Automattic for website development.
  Data Sharing: for more information, please read Automattic Privacy Statement.
• Google Fonts
  Advertising/Tracking Consent to service google-fonts
  Usage: We use Google Fonts to display webfonts.
  Data Sharing: for more information, please read Google Fonts Privacy Statement.
• Google Maps
  Advertising/Tracking; Consent to service google-maps
  Usage: we use Google Maps to map displays.
  Data Sharing: for more information, please read Google Maps Privacy Statement.
• Facebook
  Advertising/Tracking, Functional Consent to service facebook
  Usage: we use Facebook to show recent social posts and/or share buttons. Read more
  Data Sharing:
  For more information, please read Facebook Privacy Statement.
  WhatsApp
  Functional Consent to service whatsapp
  Usage: we use WhatsApp for chat support.
  Data Sharing:
  For more information, please read WhatsApp Privacy Statement.

DATA VOLUNTARILY PROVIDED BY THE USER

The optional, explicit and voluntary sending of personal data by the user in the registration / contact / newsletter subscription / and personal data collection forms on this site involves the subsequent acquisition of the data provided by the sender, necessary for the provision of the requested service. Specific information will be progressively reported or displayed on the pages of the site prepared for particular services on request.

DELETION OF COOKIES

Normally, browsers allow you to control most cookies through your browser settings. Please note, however, that the total or partial disabling of so-called technical cookies may compromise the use of the site's functionalities. In any case, if you do not wish to receive any type of cookies on your computer, either from this site or from others, you can raise the level of privacy protection by changing the security settings of your browser:

Chrome: https://support.google.com/chrome/answer/95647?hl=it

Firefox: https://support.mozilla.org/it /kb/Management%20of%20cookies

Microsoft Edge: https://support.microsoft.com/it - it/windows/eliminate-and-manage-i-cookie-168dab11-0753-043d-7c16-ede5947fc64d

Opera: http://help.opera.com/Windows/10.00/it /cookies .html

Safari: https://support.apple.com/it - it/HT201265

WHAT DATA WE COLLECT

• Stores you have visited: we will use it, for example, to show you the stores you have recently visited.
• Products you have viewed: we will use it, for example, to show you products you have recently viewed.
• Location, IP address, and browser type: we will use these for purposes such as ideal language selection for display.

We also use cookies to track the contents of your shopping cart as you browse the site.

When you shop at Explorer FVG, we ask you to provide us with information such as your name, billing address, e-mail address, phone number, credit/payment card details, and optional account information such as your username and password. We will use this information for purposes such as:

1. Send you account and order information;
2. Respond to your requests, including refunds and complaints;
3. Process payments and prevent fraud;
4. Set up your account;
5. Fulfilling legal obligations, such as calculating taxes;
6. Improving our offerings;
7. Send you update and marketing messages, if you choose to receive them.
8. If you create an account, we store your name, address, e-mail and phone number, which will be used to fill and expedite your reservation for future orders.

We generally retain user information for as long as necessary for the purposes for which we collect and use it, and we are not required by law to continue to retain it. For example, we keep order information for 5 years for tax and accounting purposes. These include name, e-mail address, and billing and shipping addresses.

We will also keep comments or reviews, should you choose to leave them.

WHO HAS ACCESS TO YOUR DATA

Members of our team have access to the information you provide. For example, both platform administrators and experience providers have access to:

1. Order information, such as what was purchased and when it was purchased.
2. Customer information, such as name, e-mail address, and billing information.

Administrators on the Explorer FVG team, such as customer service representatives, software developers, and marketing staff, have access to information to help properly process reservations, refunds, site functionality, and support.

WHAT WE SHARE WITH OTHERS

We have some integrations with third parties that help us provide services with orders and other platform services. For example, payment gateways to process and complete your orders or web analytics to improve your store and shopping experience.

PAYMENTS

We accept payments through PayPal and Stripe. During payment processing, some of your information will be transmitted to PayPal and Stripe, including information needed to process or support your payment, such as your purchase total and billing information.

For more details, see the Privacy Policy of:

• PayPal: https://www.paypal.com/webapps/mpp/ua/privacy-full
• Stripe: https://stripe.com/en - it/privacy

MODULES

The Explorer FVG platform has modules that perform specific and particular tasks. Each of these modules collects additional information. Third-party extensions and integrations also collect data applicable to their respective privacy policies.

REQUEST OR DELETION OF YOUR DATA

If you wish to export your data for viewing or request deletion, you will need to send an e-mail request to privacy@explorerfvg.com.

When you wish to have your personal information deleted, Explorer FVG will remove all your information obtained in any form. With the exception of transactions, the details of which will remain saved by law, all of your credentials or user ID will be erased so that the information cannot be attributed to any individual. In other words, you cannot be tracked with order details alone.

NEWSLETTER

The user has the option of signing up to receive newsletters. With our newsletter, we will send the user information about places to visit, offers, tours and activities to do in Friuli Venezia Giulia. By registering, the user consents to the processing of his/her e-mail address for the purpose of sending the newsletter. You may revoke your consent at any time and unsubscribe from the newsletter by clicking on the links provided at the bottom of each newsletter.

OPTIONALITY OF PROVIDING DATA

Apart from what has been specified, the user is free to provide the personal data indicated in the request forms or however indicated in contacts to solicit the sending of informative material or other communications. Failure to provide them may result in the impossibility of obtaining what has been requested.

COMMUNICATION OF PERSONAL DATA

Personal data collected may be disclosed to authorized third parties for activities strictly related and instrumental to the operation of the service, such as the management of the computer system, or for processing carried out by other companies for the same purposes. Outside of these cases, personal data will not be communicated or granted to anyone, unless contractually provided for or authorized by the subjects. In this sense, personal data could be transmitted to third parties, Tue only and exclusively in the event that:

• there is explicit consent to share data with third parties;
• there is a need to share information with third parties in order to provide the requested service;
• this is necessary to comply with requests from the Judicial or Public Security Authorities.

LINKS TO OTHER WEBSITES

This site may contain links or references for access to other Web sites. The Company does not control the tracking technologies of other Web sites to which this Policy does not apply.

STORAGE TIME

Personal data are processed by automated means for the time strictly necessary to achieve the purposes for which they were collected. Personal data collected for purposes of statistical analysis are anonymized.

RIGHTS OF INTERESTED PARTIES

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or non-existence of the same data and to know its content and origin, verify its accuracy or request its integration or update, or rectification (Articles 15 to 22 of EU Regulation 2016/679). Pursuant to Articles 15 et seq. of EU Regulation 2016/679, one has the right to request the deletion, transformation into anonymous form or blocking of data processed in violation of the law, as well as to object in any case, for legitimate reasons, to their processing.

The data subject has, in addition, the right to lodge a complaint with a supervisory authority if he or she believes that the rights indicated herein have not been granted to him or her.

CHANGES TO THESE PRIVACY POLICIES

Explorer FVG s.r.l.s. periodically reviews its privacy and security policies and, if necessary, revises them in relation to regulatory, organizational or technological changes. If the policies change, the new version will be posted on this page of the site.

QUESTIONS, COMPLAINTS AND SUGGESTIONS

Anyone interested in more information, contributing their own suggestions, or making complaints or disputes about the company's privacy policies or the way Explorer FVG S.r.l.s. processes personal data may do so by writing to the following e-mail address: privacy@explorerfvg.com

LAW AND JURISDICTION

The interpretation and execution of these conditions shall be governed by Italian law. The Court of Udine shall have exclusive jurisdiction over any dispute in any way related to these conditions. The Owner reserves the right to obtain urgent remedies in any Court, including abroad, to protect its interests and enforce its rights.